Imagine you have a call center with three levels of employees: respondent, manager, and director. An incoming telephone call must be first allocated to a respondent who is free. If the respondent can't handle the call, he or she must escalate the call to a manager. If the manager is not free or not able to handle it, then the call should be escalated to a director. Design the classes and data structures for this problem.

Solution:




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Instructor:

Abhishek Dey

Abhishek Dey

A Visionary Software Engineer With A Mission To Empower Every Person & Every Organization On The Planet To Achieve More

Microsoft | University of Florida

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